Following yesterday’s rollout of Wear OS 5 to the original Pixel Watch and Pixel Watch 2, some users have reported issues with the update.
After or during the Wear OS 5 update process, they’re met with a black screen that has a small crossed out Bluetooth logo at the bottom.
The issue is resolved with a reset from Fastboot. This will wipe all data on the device, and you will need to “sign in with your most recent PIN or Google Account login when you re-pair your phone and Watch.” This is an anti-theft measure.
Google describes the steps here:
- Restart your Google Pixel Watch.
- Long press the crown and the side button of your Google Pixel Watch for around 20 seconds until it shows a dark screen with the white ‘G’ logo.
- If your watch is currently turned off, press the crown for a few seconds to turn it on.
- As soon as the watch shows the white ‘G’ logo, tap the upper left-hand and lower right-hand edges of the watch face screen at the same time. The watch will go into ‘Fastboot’ mode.
- Press the side button next to the crown to scroll down.
- When ‘Recovery mode’ is highlighted, press the crown. The message ‘No command’ will appear on the watch face.
- Press and hold the crown and swipe up on your screen at the same time. A debug screen will appear on the watch face.
- Swipe down until ‘Wipe data/factory reset’ is highlighted.
- Swipe right to reset your watch and PIN.
- Swipe right again to confirm.
- Reset from your phone settings.
If you’ve tried the steps above and your watch is still not reset, contact support.
There are more than a few reports of this, but most people have not encountered this issue. On our end, we’ve successfully updated an original Pixel and Pixel Watch 2 to Wear OS 5.
Meanwhile, the font on the Pixel Watch has reverted to Roboto from Google Sans — look at the ‘G’ — for some reason. This will presumably be fixed in a future update.
Original Pixel Watch vs. Pixel Watch 2
As a reminder, you have to manually download Pixel Recorder from the Play Store.
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