customer experience

Matsuyaginza.com is First Japanese Department Store to Offer Global Customers a "Click and Collect" Service Including Tax Refund TOKYO, Nov....

LAS VEGAS (KSNV) — The holiday shopping season is starting earlier than ever, with retailers like Walmart already rolling out Black Friday deals. Marc...

To stay ahead of the threats, protect their revenue and preserve customer loyalty, retailers need to take a comprehensive approach to tackling fraud.Photo: Generated...

The integration of robots in retail is not just a passing trend—it’s the future. Shoppers, especially frequent ones, are demanding more from their retail...

Oct. 9, 2024White Fox Boutique, an Australian fashion brand, has teamed up with Fast Simon to bring AI-powered shopping optimization to all the retailer's...

Oct. 2, 2024Shopping apps have surged in the past five years with annual revenue of the market growing by 136% and hitting over $33...

Sept. 19, 2024Steve Madden, a fashion-forward footwear retailer, is partnering with Fast Simon, which provides AI-powered optimization, on an initiative to bring advanced AI...

A couple of decades ago, I co-founded a mail order catalog business. We never grew past eight figures in sales, but we were successful...

When brands are initially transparent with customers, they build trust-based relationships. Loyalty programs are an ideal bridge to communicate data principles clearly with consumers.Bloomberg...

The GistCustomer engagement. AI predicts ideal service moments, boosting potential sales and satisfaction.Shopping efficiency. Machine learning speeds up shopping, balancing assistance with autonomy.Retail insights. AI transforms data...

Retail therapy? People visiting an outdoor market. — Image by © Tim Sandle A new report from CX Network has revealed the top trends in...

Digital channels are critical for auto insurance shopping and services, according to the J.D. Power 2024 U.S. Insurance Digital Experience Study. While a majority of...