customer experience

A couple of decades ago, I co-founded a mail order catalog business. We never grew past eight figures in sales, but we were successful...

When brands are initially transparent with customers, they build trust-based relationships. Loyalty programs are an ideal bridge to communicate data principles clearly with consumers.Bloomberg...

The GistCustomer engagement. AI predicts ideal service moments, boosting potential sales and satisfaction.Shopping efficiency. Machine learning speeds up shopping, balancing assistance with autonomy.Retail insights. AI transforms data...

Retail therapy? People visiting an outdoor market. — Image by © Tim Sandle A new report from CX Network has revealed the top trends in...

Digital channels are critical for auto insurance shopping and services, according to the J.D. Power 2024 U.S. Insurance Digital Experience Study. While a majority of...

What appeared to be a decline in auto insurance shopping because of high premiums throughout the industry has ended, as the latest reports from...

For the last year, artificial intelligence has been the hottest topic not only in the tech space — but as an ongoing theme in the retail industry. While staying...