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consumer behavior

Study Finds That Consumers See Generative AI as an Enhancement to Their Shopping Experience

The newly released fourth annual commerce industry report by Coveo, a Quebec-based SaaS search engine powered by artificial intelligence, examines consumer shopping preferences, expectations and...

EXCLUSIVE: Rakuten Launches Invite-only Membership Program for Luxury Shopping

Rakuten is looking to enhance its place in the luxury shopping arena and is launching a paid membership program for luxury shoppers this September. Called...

All the Ways Zappos.com Leverages AI — And How the E-tailer Determines When to Get Humans Involved

For the last year, artificial intelligence has been the hottest topic not only in the tech space — but as an ongoing theme in the retail industry. While staying...

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