WALMART has rolled out its new shopping cart design to all 4,600 US locations.
Shoppers have not taken easily to the updated carts, with many complaining about the physical pain they cause.
After piloting the new carts at a Walmart in Kentucky last July, the retailer has brought them to each US store.
The shopping carts feature several upgrades, including a phone and cup holder.
Most shoppers are pleased with these additions. Rather, the problem lies with the upgraded size of the new carts.
The handlebars are 3.5 inches taller and the child seats were raised from 32 to 37.8 inches.
The change has not been well-received by older and disabled shoppers.
Many have complained about the back and shoulder pain caused by the large carts.
“My shoulders ache just thinking of this. Also, it’s all I can do to get a big bag of anything out of the cart and into the trunk as it is,” shared one Walmart customer on Facebook.
She claimed that if the upgraded carts came to her city, she would bring her own cart to shop with.
“I wish I had a better option nearby, but I don’t.”
CART COMPLAINTS
In addition to older Americans, shorter shoppers and those with disabilities are not fans of Walmart’s upgraded carts.
“Walmart hates short people. The carts are too tall and unmanageable! Won’t shop there any longer,” blasted one shopper on X.
Customers with children have complained that the raised child seat makes it difficult to see where they are going.
One mother shared a TikTok video depicting how she was face-to-face with her child when using a new cart.
The large carts not only make it difficult for shorter parents to see but also cause pain to shorter customers.
One 5-foot-tall shopper claimed she “absolutely hates the new carts.”
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“There is no possible way to use these huge carts without the pain starting to attack my back and shoulders,” she bashed.
The new carts have also caused a stir among shoppers with disabilities.
“Great! Now my disability can aggravate my shoulder EVEN MORE! Thanks, Walmart!” fumed one shopper on Facebook.
They explained how the cart’s increased height forced them to hold up their arms for a long period which caused shoulder and back pain due to two different disabilities.
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