KROGER is under fire once again after a frustrated customer blasted his shopping experience after a self-checkout mishap that flagged him for shoplifting.
Thomas Cherryhomes took to X (formerly Twitter) to share his “dystopian nightmare” after a self-checkout camera flagged him for using more than one hand to scan items.
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He wrote: “This Week on Dystopian Nightmares: Don’t use more than one hand via the self-check-out, or you will be flagged for shoplifting by the internal camera, and the self-checkout babysitter will need to check your cart.”
Cherryhomes ended his rant with a scathing note: “P.S.: @kroger YOU SUCK.”
The post struck a chord with some users, with one of them commenting: “Some things really should be human. We seem to have forgotten that.
“The store clerk’s presence isn’t just because there isn’t a sufficient technological substitute for tallying goods in a basket.”
Kroger has yet to respond to Cherryhomes’ complaint.
This isn’t the first time the supermarket giant has faced criticism for its shopping experience.
A recent uproar unfolded after a customer demanded a full refund following a 30-minute wait for a scheduled grocery pickup order.
The shopper, who vented on X, explained that she had been waiting in the parking lot long after the order had been scheduled.
She wrote: “Between my gas, time, and inconvenience, the whole order should be refunded.”
Kroger swiftly responded, publicly apologizing and asking the customer to send a private message to resolve the issue.
“Thank you for reaching out, we’re sorry for having this kind of experience in pickup,” the store replied.
Meanwhile, another customer took aim at the layout of a Kroger-owned QFC store.
She shared photos of towering shelves that made it impossible to reach certain items.
“I am of average height and I cannot reach most items at the store where I shop multiple times a week and have for the past 19 years,” the shopper wrote.
Kroger’s refund policy
Kroger shoppers can return items with or without a receipt.
All Kroger Co. Family of Stores can accept returns of items purchased at any location within 30 days of purchase.
Returns with receipts:
- Customers can use digital or paper receipts to get a refund
- The refund will be returned in the same payment method the purchase was made. Either going back on a card or handed back in cash
Returns without receipts:
- Customers wanting to return more than $10 will receive a store merchandise gift card for the value
- Customers who spent less than $10 will receive cash
“The new shelving at our QFC is awful! I don’t want to do this anymore. Please re-think and fix this new layout!”
Kroger replied promptly, asking for the store location to escalate the issue.
Kroger has merged with many companies during its history.
It is the largest supermarket chain in the US with more than 1,200 locations across the country.
According to its website it operates stores under two dozen banners, so you may be shopping in a Kroger store without realizing it.
QFC Grocery is just one among many others that include Dillons, King Soopers, Pay Less, City Market and Ralphs.