Tuesday, November 5, 2024

Keeping you in the loop: the retail technology news stories you might have missed last week — Retail Technology Innovation Hub

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Holland & Barrett invests in MRI Software AI footfall analytics for its 1,000+ UK and Europe stores

MRI Software has announced a partnership with Holland & Barrett, a UK health and wellness retailer that has over 1,000 stores across the UK and Europe.

By leveraging AI driven technology from MRI OnLocation for Footfall Analytics, Holland & Barrett will gain insights into store performance metrics within its portfolio as well as visibility relative to the broader UK market.

Michael Kors set to debut Shopping Muse, an AI shopping assistant from Mastercard company Dynamic Yield

Michael Kors is adopting Shopping Muse, a retail assistant from Dynamic Yield, a Mastercard company.

Michael Kors is the first retailer to make Shopping Muse and its generative AI capabilities available to consumers through an integration on its website in the US.

The aim is to recreate the in-store experience by translating consumers’ colloquial language into tailored product recommendations, meaning consumers can quickly find the perfect look that matches their inquiry as well as their demonstrated behaviour and preferences.

Dynamic Yield CEO Ori Bauer says: “As a trailblazer in ready-to-wear fashion, Michael Kors is a perfect example of how to put our ready to use technology to use.”

“Shopping Muse is helping translate the signature Michael Kors service to the digital world, delivering a satisfying shopping experience as singular and impactful as the brand’s aesthetic.”

Crew Clothing Company expands its Cegid Retail Store Excellence partnership to adopt Newsfeed feature

Cegid has expanded its partnership with Crew Clothing, with the brand now implementing the Newsfeed feature within Cegid Retail Store Excellence.

The British lifestyle label has been a user of the task management and retail operations platform since 2009 and has just rolled-out Newsfeed to its 105 stores.

This aims to bridge the gap between Crew’s management and store teams.

It’s helping the teams see not only company wide updates but also updates based on their store, role and interests.

The Newsfeed feature will also be rolled-out to Crew Clothing’s latest openings in Canterbury, Stow-on-the-Wold, and soon to launch stores in Monmouth and London Paddington.

Chipotle Mexican Grill launches new mobile app for UK market and offers free meals for first digital purchases

Chipotle Mexican Grill has announced the launch of its new mobile app in the UK, which aims to replicate the nuances of the in-restaurant ordering experience.

At checkout, users can select a restaurant location and pick-up time that is most convenient for them.

Additionally, Chipotle can now provide its guests with personalised offers and incentives that can be redeemed at any of its 19 restaurant locations across the country.  

It is offering a free meal to all customers once they make their first digital purchase on the new app or on online. This will appear in their Chipotle UK account within 72 hours of their initial meal purchase.  

“We are keenly focused on increasing access to our fresh food in the UK. The Chipotle UK app is the fastest way for our guests to try Chipotle and will better allow us to tailor our offerings and promotions to their individual preferences,” says Jacob M Summer, Director of European Operations.

Xiatech and OneStock announce launch of second annual Business Value of MACH Technologies Survey

Xiatech, the company behind Xfuze, an AI powered composable hyper-integration platform, and distributed order management specialists, OneStock, have launched the second annual Business Value of MACH Technologies Survey.

Supported by Mapp, Mercaux, Optimove, Pimberly, Sitoo and the MACH Alliance, and running under the Power of MACH brand, the purpose of this global survey is to develop the most comprehensive benchmark into the value of composability and, specifically, MACH technologies, which has witnessed significant adoption over the last four years.

Gartner estimates that by 2027, at least 60% of new B2C and B2B digital commerce solutions, developed for the cloud, will be aligned with MACH architecture principles.

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