On Thursday, alternative dispute resolution service provider JAMS announced the launch of JAMS Next, an initiative that will see the organization use AI technology to enhance its dispute resolution services.
Specifically, JAMS will leverage testimony management and court reporting platform Prevail to offer AI transcription services. Through the service, legal professionals can access rough drafts of transcripts immediately and certified transcripts in five days, according to a press release.
JAMS noted that it will also integrate Prevail into its hearing technology platform so that users can search transcripts, access audio plays and create video clips.
In an email, JAMS CEO and President Kimberly Taylor said that the organization “did not have a prior relationship with Prevail. When choosing a vendor to partner with for transcription services, we interviewed a number of companies and previewed their offers.”
In addition to the AI transcription service, JAMS has updated its website to include a natural language feature allowing users to leverage conversational queries and preset filters in search.
Taylor called the new offerings “first steps” for the organization. She added, “Our internal working group continues to meet regularly to explore other potential uses, and we also consult with users to better understand their needs and how we can meet those using the most current technology.”
The launch of JAMS Next comes around six months after the organization also announced new rules for disputes involving artificial intelligence, which cover a range of issues, including the protection of proprietary training data and AI models, as well as the knowledge needed to arbitrate disputes concerning AI software.
To be sure, JAMS isn’t the only alternative dispute resolution (ADR) provider harnessing AI technology to expand and improve its offerings
The American Arbitration Association (AAA), for instance, has a number generative AI-powered tools for parties it serves, including ClauseBuilder AI, which looks to streamline the drafting of mediation and arbitration clauses across industries. Such development was supported in part by the AAA’s recent acquisition of Resourceful Internet Solutions Inc. (RIS), the parent company of online dispute resolution platform ODR.com.