Verizon down? Users reporting issues nationwide
Verizon says they are working to fix an “issue” as users across the country report phones stuck in SOS mode, unable to make calls or send text messages amid an apparent outage.
Fox – 10 Phoenix
Verizon said it has begun restoring service after an issue triggered more than 100,000 outage reports Monday morning.
More than 100,000 outage reports were submitted to Downdetector, a website that tracks tech outages, as of about 11 a.m. ET. As of 6 p.m. ET, outages have gone down to less than 6,000.
Verizon engineers have made progress on resolving the network issue, the company wrote on X shortly after 5 p.m. ET.
“We know how much people rely on Verizon and apologize for any inconvenience some of our customers experienced today,” the network carrier wrote. “We continue to work around the clock to fully resolve this issue.”
Earlier, the company said it was “aware of an issue impacting service for some customers.”
“Our engineers are engaged and we are working quickly to solve the issue,” spokesperson Ilya Hemlin told USA TODAY on Monday.
By 1:17 p.m. ET, Downdetector was receiving roughly 55,000 more service issue reports than normal, a decrease from over 100,000 earlier in the day.
FCC working to determine cause of outage
The Federal Communications Commission said on X Monday afternoon it was working to determine the cause and extent of the disruptions.
T-Mobile and AT&T officials said their respective networks are working, CNET reported, and issues their users may be experiencing could be a result of trying to connect with a Verizon user without working service.
Atlanta, Chicago, Phoenix, Omaha, and Washington D.C. were some of the cities with the most reports about service issues, according to Downdetector.
Some users took to social media to question the apparent service outage.
“Is @Verizon down for anyone else right now? My service disappeared at 10am and no amount of restarting or switching into + out of airplane mode is helping with the signal,” one person posted on X Monday.
Read more about our digital world: Sign up for USA TODAY’s Talking Tech newsletter.
Verizon’s customer service account on X, @VerizonSupport, responded to dozens of users reporting service issues on Monday morning.
This story has been updated to add new information.
Natalie Neysa Alund is a senior reporter for USA TODAY. Reach her at nalund@usatoday.com and follow her on X @nataliealund.