Google is already working on a fix for the blurry video issue that is affecting some Nest Cams and Doorbells. The problem occurs during livestreams and does not seem to have a solution on the user’s side. Affected people have been struggling with the annoying bug since the middle of this month.
According to reports, the image quality during livestreams is really poor on some devices. The very low video resolution in these conditions results in blurry or pixelated images. In general, this reduces the livestream feature’s usefulness by not being able to clearly distinguish what is happening outside your home. This could even be dangerous in emergency situations.
Google to fix the blurry video quality during Nest Cam and Doorbell livestreams
Nest Cams and Doorbells support livestreams from the Google Home app. This allows users to receive a real-time image directly on their phone or compatible device. So, the sudden worsening in image quality was causing frustration among users who could not find how to solve or mitigate it. Factors such as internet speed were not relevant. Plus, the video recordings maintained good quality, further denoting the difference with livestreams.
Fortunately, Google has acknowledged the bug and confirmed that the problem is not with the devices. Actually, the “blurry video” issue that is affecting some Nest Cams and Doorbells occurs on the server side. The company confirmed that they are already working on a fix. Google did not offer an ETA to get things back to normal. However, they say they are actively working on a solution to implement it “as soon as possible.”
Let’s hope that Google doesn’t take much longer to resolve the problem. Affected users have been struggling with the issue for a couple of weeks now. At least they can now be sure that their devices are not damaged.