In July of 2023, Google stopped offering new subscriptions of 1st gen Nest Aware, but allowed existing customers to continue using it. This May, Google will “no longer support the Nest Aware 1st generation service” in some regions.
Google sent out an email about “Important changes to your Nest Aware 1st generation service” on Friday. The one report we have of this change comes from the UK. The announcement does not provide a reason for why support is ending.
Subscribers are encouraged to switch to the current Nest Aware or Nest Aware Plus, with this 2nd-generation subscription launching in May 2020.
The original Nest Aware offered a per camera pricing structure versus the current flat rate for all devices in your home.
Nest Aware today is $8/month (or $80/year) for 30 days of event video history. Meanwhile, Nest Aware Plus for $15/month (or $150/year) gets you 60 days of event video history and 10 days of 24/7 history. Both offer intelligent alerts like familiar faces, smoke alarm, carbon monoxide alarm, and glass breaking. In the US, you also get e911, while it also lets you test the Gemini-powered Google Assistant.
For those that received the email, 1st gen Nest Aware will automatically be cancelled on May 1, 2025 and customers “will receive a prorated refund for any remaining time.” They can also manually cancel before that.
Please download any unsaved video clips in the Nest app because you will lose access to the footage once your service is cancelled.
Google will send a “second reminder email in early April with additional information and next steps.” We’ll be reaching out to Google to confirm what other countries are seeing this change.
Be sure to comment below if you have received this email where you are
Thanks Bryan
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