Monday, December 23, 2024

Google Ditches Wiretap Suit Over AI Customer Service Calls – Law360

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By Allison Grande (June 21, 2024, 9:57 PM EDT) — A California federal judge has tossed, for now, a proposed class action accusing Google LLC of using a “human-like” customer service product powered by generative artificial intelligence to illegally eavesdrop on Verizon users’ calls, finding that Google was exempt from liability because it was acting as Verizon’s agent….

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