Delta continues recovery after vendor technology issue

Delta is continuing its operational recovery Saturday following an outside vendor technology issue that prompted the airline and many others to pause flying for several hours on Friday.

Across the operation, Delta teams in airports, on board flights, on the phones and in messaging are working tirelessly to care for customers as the airline works to put flight crews and aircraft back in position following the disruption.

As of 10 a.m. EDT, more than 600 Delta and Delta Connection flights were canceled Saturday — mostly in the morning and early afternoon. Additional cancelations are expected as some of Delta’s technology for continues to recover from Friday morning’s vendor-caused issue. 

Delta is notifying customers about delays and cancelations in their itinerary via the Fly Delta app and text message, and offering re-booking options that can be managed online. Customers are encouraged to check delta.com or the Fly Delta app for the latest information about their itinerary.

A travel waiver, which offers customers the ability to make a one-time change to their itinerary, is still in effect for those with travel booked on Saturday, July 20. The fare difference for customers will be waived when rebooked travel occurs on or before July 25, in the same cabin of service as originally booked. Customers are encouraged to manage changes to their travel via delta.com or the Fly Delta app.

We apologize to those customers who have had their travel plans disrupted as a result of this technology issue. Canceling a flight is always our last resort. That’s why Delta people are working around the clock to get customers where they need to be. Unexpected disruptions like these are difficult and do not reflect the operational reliability and experiences customers have come to know and expect from us.

We will continue to offer meal vouchers and hotel accommodations for customers whose flights are significantly delayed or canceled Saturday.