Big oof: The Google Pixel Watch 3 can’t be repaired, only replaced

One of the most disappointing things about the original Pixel Watch was that it couldn’t actually be repaired. Instead, users would need to get a replacement watch. This trend seemingly continued with the Pixel Watch 2, and it now turns out the brand-new Pixel Watch 3 can’t be repaired, either.

In response to an Android Authority query, a Google representative revealed the steps you need to take if your Pixel Watch 3 is damaged:

If your device is damaged, you can contact the Google Pixel Watch Customer Support Team to check your replacement options.

The above statement didn’t mention repairs, so does that mean the Pixel Watch 3 can’t be repaired at all?

“Correct! Pixel Watch 3 is replacement only,” the representative told us in response to a follow-up question.

The Google representative also noted that Preferred Care is available in the US. This insurance program covers accidental damage and out-of-warranty issues, although Pixel Watch 3 owners still have to pay a $49 service fee. Needless to say, you’ll be getting a replacement smartwatch instead of a repaired device.

This is nevertheless a disappointing turn of events as it strongly suggests that any broken Pixel Watch 3 units could end up in landfills. This is also bad news if you were hoping to keep your new Google smartwatch for years and wanted to swap out the battery or conduct any repairs yourself.