ALDI shoppers were taken aback by a little-known shopping cart policy, which left one customer in tears.
The policy, described as insane by some shoppers, is implemented at the registers.
At Aldi, a cashier typically rings up groceries as the shopper removes them from their cart and then loads them into a second cart for the customer to take.
After a checkout run-in at her local Aldi, a customer turned to Facebook to share her experience and ask about a shopping cart policy.
“Does Aldi have a store policy that children cannot be in the cart section while the cashier rings out your groceries?” she asked.
The mother of five children shared how she had taken her son out of her cart and placed him into the basket of the second cart because he was too tall for the child seat.
However, the cashier made the shopper take her son out of the second cart so she could place the groceries in the basket.
The shopper explained to the cashier that her son had an injury and could not walk or stand but obliged after the cashier refused a second time.
I wouldn’t have taken him out of the cart… What are they going to do? Touch your child? I wish they would… Say you can’t come there anymore? I wouldn’t want to after that.”
Aldi Shopper
“I had to stand there and hold him while she sat in her chair and rang the groceries up. I don’t even know why it bothered me so much (other than how hot and tired I am) but I was actually shaking and clenching back angry tears,” wrote the Aldi shopper.
“The vibes just are not it for me today. I tried to call the store to ask and of course you can’t,” she said, noting how difficult it was to reach the store on the phone.
The U.S. Sun reached out to Aldi for comment. The grocer could not confirm the policy, which may vary by location.
SHOPPER SYMPATHY
Shoppers in the comment section sympathized with the mother and bashed the grocer for how the employee handled the situation.
“Sorry you experienced this mama, I would’ve been firm and stood my ground that he was injured and needed to stay there considering you had your hands full,” said one shopper.
Others shared the same thing happened to them at Aldi, calling the policy “insane” and “crazy.”
One customer even said she stopped shopping at the grocer for a while because the policy was so inconvenient.
Another mom chimed in and said she had never been called out by a cashier for breaking the policy.
She suggested the situation might have not been a “store issue” but rather a “her issue,” and the cashier might have previously had something go wrong when a child was in the basket.
Another shopper agreed, saying they could understand why the grocer would have that rule in place due to the risk of injuring a child if something dropped on them.
“I don’t at all think it was about hurting him. It was about him being in the way and slowing her down,” responded the mother.
Others said the mother should have been more firm and refused to move her son.
“I wouldn’t have taken him out of the cart… What are they going to do? Touch your child? I wish they would… Say you can’t come there anymore? I wouldn’t want to after that,” wrote one Facebook user.
“I would have went Karen on her and asked for a supervisor…Â Or they can provide children’s wheelchairs to accommodate children with injuries….or just allow them in the cart.
“Hold your ground next time mama! You can be a good person without being nice all the time.”
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