In addition to launching the latest round of discounts around Prime Day, the US Google Store is trying to elevate its existing post-purchase support options for Pixel.
Previously, there was a ‘?’ button alongside search, shopping, and the profile menu. It’s still there internationally and opens support.google.com/store, which is just for buying, payments, and delivery help.
Now, “Support” appears alongside the product categories (Phones, Earbuds, Tablets, Watches & Trackers, Smart Home, Accessories) and Offers. On mobile, it’s accompanied by a ‘G’ logo.
It takes you to “Google Hardware Support. We’re here to help.” First up are quick links to Start a repair, Manage orders, and Shopping support. Google then groups things by:
This takes you to pages that link to common issues and their existing Google Support articles. Tapping opens the resources in a floating window. For example, this is what you get for phones:
Google then links to other “support resources,” like Trade-in Information, Guidebooks, Pixel Simulator, Device financing, Nest compatibility checker, Preferred Care, Pixel setup help, Device info on YouTube, and In-person appointments.
The final part of this elevated support experience is the ability to access call or chat support for Shopping & orders, Pixel phone, Pixel Watch, Smart Home, Pixel Tablet, Pixel Buds, and Fitbit.
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