JAMESTOWN — SMP Health – Ave Maria announced it has received a 2025 Customer Experience Award for skilled nursing and assisted living services from Activated Insights, formerly Pinnacle Quality Insight.
Activated Insights is the leading provider of training, recruitment, retention, experience management and recognition tools to improve and grow long-term and post-acute care organizations.
“It is our pleasure to congratulate SMP Health – Ave Maria for their well-deserved achievement in winning the Customer Experience Award,” said Bud Meadows, CEO of Activated Insights. “This award, driven by employee feedback, reflects SMP Health – Ave Maria’s unwavering commitment to fostering an exceptional work environment for its team, while ensuring clients receive the highest standard of care from well-trained, compassionate caregivers.”
Qualifying for the Customer Experience Award signifies that SMP Health – Ave Maria consistently ranked within the top 15% of care providers across the nation over the past 12 months. This achievement underscores its commitment to delivering exceptional experiences to residents, tenants and their families, Activated Insights said.
“We feel so blessed to have received this recognition yet again,” said Tonie Stoen, SMP Health – Ave Maria CEO/administrator. “We look forward to continuing to gather feedback from our residents, tenants and family members as we strive to enhance our quality and service.”
SMP Health – Ave Maria’s skilled nursing facility was ranked in the top 15% for overall satisfaction in nursing care, quality of food, cleanliness, individual needs, laundry service, communication from facility, response to problems, recommend to others, activities, professional therapy services, admission process, safety and security and overall customer experience. Its assisted living ranked in the top 15% for overall satisfaction, personal care, dining service, cleanliness, response to problems, communication, activities, individual needs, recommend to others and overall customer experience.
Throughout the 2024 year, SMP Health – Ave Maria engaged residents, tenants, and their families in monthly telephone interviews. These conversations included open-ended questions and ratings across various categories. SMP Health – Ave Maria used this feedback to drive continuous improvement in its care.
Activated Insights enables long-term care and post-acute care providers to optimize every interaction with employees and clients, enabling organizations to enhance care quality and boost employee engagement. To learn more, visit
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