11.4.2024
Smart hospitality solutions provider Hudini has entered into an agreement with Orascom Hotels Management for the rollout of their new digital platform, Staff Connect, across Orascom’s portfolio of hotels globally.
Orascom Hotels Management has chosen the Staff Connect platform by Hudini to create exceptional guest arrival experiences with tailored personal interaction. Orascom’s vision is to transform the arrival experience by completely removing the front desk. Upon arrival, the guests are welcomed and escorted to their rooms by an Experience Ambassador who is assigned to the guests for the entire stay. With the Staff Connect platform, check-in formalities are completed seamlessly in less than a minute in the comfort of the guests’ room.
Staff Connect has already been successfully implemented across 15 properties within the Orascom portfolio. These properties include Casa Cook, Steigenberger, Club Paradisio, The Chedi and Cooks Club, Mosaique, all of which are located in El Gouna, Egypt.
Staff Connect is a seamless digital platform designed to streamline operations and staff communication, instantly making information accessible to all hotel departments from front desk to housekeeping. Seamlessly integrated with a hotel’s backend systems, the platform can be accessed on various portable devices, ensuring staff have real-time information at their fingertips. With Staff Connect, hotel staff can easily access guest profiles and preferences, leveraging AI-powered insights to deliver personalised promotions, experience recommendations, and curated amenities. Not only does this boost upsell opportunities, but it also creates truly bespoke stays for every guest.
Sanjay Sharma, Chief Technology Officer of Orascom Hotels Management, commented [with Hudini] “the switch to personalised arrival experiences has turned out to be immensely successful with guest feedback such as “stunning” and “out of this world”. In addition, we have attained an unprecedented operational efficiency which resulted in creatively destroying 30 processes across different business units. We have achieved up to 99% time saving in some of the re-engineered processes and significant time savings in in completing processes which free our colleagues to focus more on our valued guests.”
“We are delighted to have been chosen by Orascom Hotels Management to support their hotels around the world in elevating their guest experience with unique check-ins. Staff Connect has proven to not only differentiate the guest journey, but also effectively streamline hotel operations and internal communication”, said Prince Thampi, CEO and founder of Hudini.
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