10.23.2024
iGMS, a leading vacation rental management platform, is thrilled to announce the launch of its latest feature: an AI-powered messaging tool designed to revolutionize guest communication for vacation rental hosts. This innovative tool, powered by ChatGPT, draws from hosts’ own response templates to generate accurate, personalized replies to guest inquiries, making it easier than ever for hosts to stay engaged with guests while saving time.
Managing guest communications is a time-consuming task, especially for hosts with multiple properties. With an average of 20 messages exchanged per stay, hosts managing just one property can handle over 140 messages a month. For those with five or more properties, the demands on their time are more than considerable. iGMS is already known for its auto-messaging capabilities but with this AI tool hosts can now have custom personalized replies generated for them for guests’ specific questions. Now hosts can quickly and easily respond to guest messages without sacrificing personalization.
“We created this tool to simplify the lives of our hosts,” said Ivan, CEO at iGMS. “Airbnb is a lot of hassle, and the most time is [spent on] guest communication. If you have 10 properties that’s like 1400 messages per month back and forth with guests. To speed up the process you need to automate your messages. Messages can be automated via software like iGMS and now with this new AI we’re moving towards fully auto-responding to any messages on your behalf. It’s a very exciting innovation”
This is how the AI tool appears – integrated into the workflow for hosts.
Key Features of the AI Messaging Tool:
- Template-Based Personalization: The AI uses hosts’ own templates to generate replies, ensuring responses are consistent with their unique style and tone.
- Time-Saving Efficiency: Hosts can quickly respond to guest messages, reducing the need for constant monitoring and allowing them to reclaim valuable time.
- Proven Accuracy: In beta testing, 90% of users rated the tool 5 out of 5 stars, citing its impressive accuracy in pulling from their templates to create relevant and personalized responses.
This is an example of templates a user could create to answer routine questions personalized to their properties.
One beta tester remarked, “The iGMS AI generating message is surprisingly super accurate. It pulls from my templates really well and helps me respond to guests faster and in a clearer way. I’m looking forward to fully automated AI replies.”
To celebrate the launch, iGMS invites hosts to experience the AI messaging tool with a free trial. “Try it out for yourself and see how this tool can transform your guest communications,” said Oxana, Director of Marketing at iGMS. “We’re excited to offer this feature to help hosts stay competitive in this market.”
Looking ahead, iGMS is exploring even more advanced capabilities, including fully autonomous AI responses. This would allow hosts to trust a personalized AI chatbot to answer routine guest questions, only involving them in special cases, further reducing the burden of guest communication.
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